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1-click-hotline-support
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With only one Click we are with you. Without journey costs we can discuss together what you see on your monitor - and immediately help you as if we were next you. At a monthly fixed price.
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Expensive starting
Your PC's can be integrated at a reasonable price into our infrastructure. Moreover you need the fulfill following conditions so that we can be available to you:
Internet access (DSL / ISDN)
VPN-server
Remote servicing software
We help fast
After installation, we can reach with a click every PC in your company. You save long waiting periods, until an employee can be on site and of course the journey costs.
We see what you see
After a click on our remote servicing meeting, we see your screen and we can- if you wish it - use our keyboard and mouse to help you. Besides, we can also explain to you how you can solve your current problem.
What we can help in
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We can help with all problems which can be solved with what you see on the screen, with a keyboard and a mouse, and this is a lot. You must give a hand with inserting disks or CDs or resp. separating cables etc. because this is not possible without your help.
Hardware problems
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If your computer can not be switched on anymore, we can not help you. If it still starts, we can mostly isolate the cause on the basis of error messages or event protocols, update the drivers drivers etc.
Software updates
Software updates or operating system actualisations can also be carried out via the remote servicing.
Parallel work
If several computers should be waited or be updated, it is no problem if these are distributed in your company, we can change from a screen to the other within seconds without having to move. We can work especially effective, because if a PC is just occupied, we can already begin an action on the next one.
Security
The transference of the data takes place on the Internet about a secure and coded tunnel. Thus nobody can participate in our communication. Also the access of strangers on your company network can be controlled strictly and be closed. To be sure, we carry out Portscans which test your Firewall whether really all gates are closed in your company.
Your advantage
99% of all problems can be solved within minutes
Low unique investment costs
Favorable flat rate per PC in your company
95% of all problems can be repaired on the same day
thereby especially high effectiveness of your employees
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